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FAQs

Q1. How to purchase books online from Penram?

Please visit our website www.penram.com and select the books that you would like to purchase. Once the selection of books is complete, click on the ‘check out’ option and this will lead you to the page where you need to register your account (first-time only). After the account registration, please follow the instructions to make the purchase.

Q2. What is the mode of payment?

You can use Credit/Debit Cards, Internet Banking for online orders with us.. 

Q3. Can overseas customers purchase books online from Penram?

No. However, overseas customers can place orders with us by email and we shall provide you the further information. For further information contact us.

Q4. Can I place orders through channels than Online with Penram?

Yes, we accept orders through telephone and email.

Q5. What is your mode of dispatch?

Books are despatched by courier. If the customer’s location is not serviced by our courier partners, such despatches will be done by the suitable services of India Post.

Q6. What about the shipping Charges?

Yes. There is shipping charges. It will be revised on time to time.

Q7. Do you send books through CASH ON DELIVERY?

Yes. We despach books on Cash on Delivery Basis. You can select this option while placing the order. However there is a fee for this facility.

Q8. What is the delivery period?

Those who opted for Standared Delivery will receive the books within 7 to 14 days. Those who opted for Express Delivery will receive the books within 3 to 7 days

 

Q9. Can I be on your mailing list?

Yes. Please register your and account with us and check the box provided on the left side of 'Sign Up for Newsletter' while registering the account.

Q10. I am looking for a book which is not listed on your site?

We can't service these orders, but we encourage all of our customers to suggest titles to us.

Q11. If the books ordered are out of stock?

In case the book(s) ordered is not available in stock, you will be given options to exchange, delay or cancel the order.

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